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EcomPlug

Legal

Privacy policy

What we collect when you use EcomPlug, why we need it, who sees it and the choices you have.

Last updated 8 October 2026

Draft pending legal review. This text describes how EcomPlug works today. It will be reviewed by counsel before launch, and material changes will be announced in your portal.

1.What we collect

  • Account details: your email address, name, company name and sign-in history.
  • Order details: what you order and the information you give in each requirements form, such as store URLs, ad account IDs or page links.
  • Payment details: invoice amounts, the asset and network you used, sending and receiving wallet addresses, and transaction hashes. Blockchain data is public by nature.
  • Partner details: referral clicks and sign-ups attributed to your link, commissions, and the payout wallets you register.
  • Messages: what you write to us in order threads and support.
  • Technical data: IP address, device and browser details, and a referral cookie that records which partner link you arrived through.

2.Why we use it

  • To create your account, deliver the services you order and keep you updated.
  • To detect and confirm crypto payments, process refunds and pay partner commissions.
  • To prevent fraud and abuse, and to meet legal duties such as sanctions screening and record keeping.
  • To improve EcomPlug, including the service recommendations shown in your portal.

3.Who we share it with

We don’t sell personal data. We share it only with:

  • Our team members who work on your orders, on a need-to-know basis.
  • Service providers that host and run EcomPlug for us: database and authentication hosting, email delivery, blockchain data providers, and messaging providers if you connect Telegram.
  • Third-party platforms where a service requires it, only the details needed for that service, and only after you place the order.
  • Authorities, when the law requires it.

4.How long we keep it

We keep account and order records while your account is open and for as long as needed for tax, accounting and legal purposes afterwards. Financial records, including ledger entries and payment records, are kept for the period the law requires. Requirement details you gave for an order can be deleted on request once the order is complete and the refund window has closed.

5.Your rights

Depending on where you live, you can ask to access, correct, export or delete your personal data, or object to how we use it. Email privacy@ecomplug.online from the address on your account. We reply within 30 days. Some records must be kept for legal reasons even after you close your account.

6.Cookies

We use essential cookies to keep you signed in and remember your cart, and a referral cookie (ep_ref) that lasts up to 90 days to credit the partner who referred you. We don’t use advertising cookies.

7.Security and transfers

Data is encrypted in transit and access is restricted by role. Our providers may process data outside your country. Where required, we rely on appropriate safeguards such as standard contractual clauses.

8.Changes and contact

We’ll announce material changes to this policy in your portal. Questions: privacy@ecomplug.online.